FAQs

Moving Storage Containers

Do you have a question about Lend A Box that you’re afraid to ask us?  As your second grade teacher always said, there are no stupid questions, but generally, they are the easiest to answer.  Lucky for you, this isn’t school and we aren’t handing out grades.  We are, however, handing out answers to the questions we are most frequently asked.  If only your teachers had been that cool.

Ordering Information

  1. How do I pay for my boxes and supplies?
    We accept VISA, MasterCard, American Express, and Discover.  We’ll take payment when you order online or when the Lend A Boxes and moving supplies are delivered to you.
  2. Will I receive a confirmation from Lend A Box after I order my boxes and supplies?
    Yes, you will receive an e-mail confirmation upon placing your order.  And of course, you can e-mail us at contact@lendabox.com or call us with any questions you may have.
  3. Can I change the drop off or pick up dates for the boxes?
    Absolutely.  Should your moving plans change, simply call us to reschedule.  We request at least 24 hours notice for schedule changes so we can efficiently plan our driver’s delivery schedules.
  4. Is there a cancellation fee if my plans change and I no longer need the boxes?
    If you need to cancel your order, please let us know at least 24 hours in advance and there will be no charge to you.  Should you need to cancel your order within 24 hours before delivery, we will charge you 20% of the cost of your order (hey, those boxes could have been used by someone else if we hadn’t put them aside for you!).
  5. What other charges are there in addition to the cost of the box rental and purchase of moving supplies?
    We get just as annoyed as you do when we find extra fees added to a “final price.”  So here’s the deal. We charge a delivery fee to cover our additional costs.  Otherwise, we don’t have any extra fees or charges added to the cost of renting the boxes or purchasing the moving supplies (with, of course, the exception of applicable taxes).
  6. What if I need the boxes less than one week or more than four weeks?
    We rent boxes in week-long intervals.  So if you need them for just a few days, we’re happy to pick the boxes up when you are done, but you will be charged for the full week’s rental price.  For longer than four week rental periods, contact us for pricing.  You can send an email to contact@lendabox.com or give us a call.
  7. I love these boxes!  Can I keep them?
    Sure thing!  And thanks for the love!  Lend A Boxes may be purchased for $30 each.  Wardrobe boxes are $70 each.
  8. What if I need more boxes after my delivery?
    Most people find that our packages are sufficient to accommodate their move.  If you need additional boxes, however, you can go online and order more or give us a call and we’ll get them to you.
  9. We’ve had some pretty crazy weather lately.  What happens if there is a hurricane or earthquake on the day my boxes are to be delivered?
    We try to be prepared for anything when providing excellent customer service to our clients.  That being said, we also care about the safety of our drivers.  So while we will do our utmost to get your order to you on time, if we can’t do that safely, we will call you to reschedule.  We ask for your patience and understanding if events outside of our control require us to reschedule your delivery.

Box Deliveries and Pickups

  1. Do I have to be around when you deliver and pickup the boxes?
    Yes, mainly because we want to meet the person who will be living with our boxes.  You can’t be too careful these days.  We also need someone to be physically present to accept and pay for the boxes and supplies when delivered.  Someone has to be there when we pick up our boxes as well to tell us all about how much fun they had with our boxes … and to return our boxes to us!
  2. How quickly can Lend A Box deliver boxes to me?
    It’s best to schedule your delivery and pickup as soon as you know your dates to ensure you get the times you want.  But we will strive to accommodate everyone’s requests, including short notice ones, to the best extent possible.
  3. Which neighborhoods do you currently serve?
    We provide services to most of Northern Virginia and Washington, D.C.  We are expanding our service area, so let us know if there is an area you want us to cover.
  4. I live on the fifth floor of an apartment building.  Will you deliver the boxes to my door?
    For liability reasons, our drivers cannot move the boxes up or down stairs or enter houses or other buildings.  We will deliver the boxes, dollies, and supplies to the entrance of the building or house.
  5. What if I somehow manage to destroy or damage a box or other rental item during my move?
    It hasn’t happened yet, but you could be the first.  So we won’t berate you or send you to your room – we’ll just charge you the replacement cost ($30 per Lend A Box, $70 per wardrobe box, and $120 per dolly).

 

Product Knowledge

  1. What products and services do you offer?
    We rent 100% recyclable plastic boxes, wardrobe boxes, and dollies.  Labels and security ties are included in the rental.  We also sell environmentally friendly packing paper.
  2. What are the benefits of using a Lend A Box instead of cardboard?
    There are so many reasons to choose Lend A Boxes over cardboard.  Pick one or two (or all ten) that speak to you:

    • Lend A Box saves you time and money by delivering the boxes to your door and picking them up after your move.  You avoid purchasing, assembling, breaking down, and disposing of cardboard boxes.
    • One ton of cardboard is eliminated from landfills for every 10 four-bedroom packages or 50 studio packages rented from Lend A Box .
    • Lend A Boxes are made from 100% recyclable plastic.  A Lend A Box is used hundreds of times before being reground into another Lend A Box.  Cardboard boxes are typically used once or twice in their lifetime before ending up in a landfill.
    • Producing one ton of cardboard requires 17 trees, 79 gallons of oil, 7,000 gallons of water, and 42,000 kilowatts of energy.  By using our plastic boxes instead of cardboard for residential moves, Americans could save over 400 million gallons of oil, about 120 million trees, and almost 65 million cubic yards of landfill annually.
    • Our moving supplies are environmentally sustainable options to traditional moving materials.
    • Lend A Boxes are more sanitary than cardboard boxes because they do not let in rodents or moisture (which leads to bacteria and mold).
    • Lend A Boxes are cleaned and disinfected between each use.
    • Lend A Boxes are more space-efficient than varying sizes of cardboard boxes when packing a moving truck.
    • Lend A Boxes will not collapse.  They are stronger and able to have more weight stacked on top of them than cardboard boxes.
    • Lend A Boxes will not shift as easily as cardboard boxes will during transport.
  3. Why is a Lend A Box a better choice than a previously used cardboard box?
    Previously used cardboard boxes are a cheaper alternative and certainly better for the environment than new cardboard boxes.  But you still might not want to put your personal belongings in them.  Old boxes could have been sitting in storage for a long period of time, exposing the boxes to rodents and insects;  or they could have gotten damp, allowing bacteria and mold to grow.  Eeeeewwwwww…  And if you’re the kind of person who actually wants to use the stuff you pack after you get to your new place, you should know that cardboard boxes can collapse after only one or two uses.  Lend A Boxes are used hundreds of times with no loss of strength, increasing the likelihood that your Great Aunt Millie’s prized salt and pepper shakers will arrive at your new place in tact.
  4. I saw BZ Box on Shark Tank.  How are Lend A Boxes different?  BZ Boxes are made of cardboard, while Lend A Boxes are made of 100% recyclable plastic.  You can rent our boxes for the length of time you need them, instead of buying BZ Boxes.  And in this fast paced world where we want everything yesterday, we provide almost instant gratification by delivering our boxes directly to your door – you have to go online for BZ Boxes and wait for delivery (which could take weeks).
  5. Are Lend A Boxes clean? Do I need to worry about bugs or mold?
    We clean and sanitize each box before each use to give you the happiest moving box experience possible.  Even better, Lend A Boxes are 100% bug-free and mold-free guaranteed.
  6. Are there any restrictions on what I can put in the Lend A Boxes?
    Pretty much anything can go into a Lend A Box, but remember not to over pack and bend with your knees, not your back!
  7. Is Lend A Box a moving company?
    No.  We provide the supplies you need to make your move easy and seamless.  We do know lots of moving companies, however, so ask us for recommendations.
  8. Will Lend A Box also pack and move my boxes?
    No.  Arranging for the packing and moving of your boxes is your responsibility.  After all, we don’t want to take away all of your moving fun.
  9. My movers are packing for me. Can I still use Lend A Boxes?
    Absolutely!  In fact, professional movers love using Lend A Boxes because of their uniform size, strength, and stack-ability.
  10. Do you recycle Lend A Boxes?
    Yes.  Once a Lend A Box’s useful life is over, the box is reground and reincarnated as a spanking new Lend A Box!

Franchise Opportunities

  1. This is such a cool company.  Is Lend A Box offering franchising opportunities?
    Yes!  We are expanding quickly and would love to talk to you about franchisee requirements and available areas.  Give us a call!

How it Works

We’ll LEND you our boxes so you can pack. After your move, we’ll take them back!

Learn more here

Products and Pricing

Simplify your move! Get everything you need in one place. Order Online or Call.

Learn more here

Make a Difference

We’re out to save the world.  Intrigued?  We thought you might be.

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